Pilot Program

Out-of-network claims and No Surprises Act disputes, managed end to end

Underpaid out-of-network claims are a deadline problem as much as a coding problem. We're opening this service to a small number of practices first, so we can run each dispute with full attention.

From the first underpayment to the arbitration decision
This is a pilot, so capacity is limited. We agree the fee structure with you in writing before we file anything.

Claim Review for NSA Applicability

We check which underpaid claims fall under No Surprises Act protections, which do not, and which are worth pursuing.

Open Negotiation

We start the open negotiation period on time and document each offer, response and date, because the clock is unforgiving.

Federal IDR Filing

If negotiation fails, we prepare and file the independent dispute resolution request inside the required window and handle the administrative steps.

Offer and Evidence Packages

We assemble the case: the service, the provider's credentials and experience, the payer's qualifying payment amount and comparable payment data.

Deadline Tracking

Every dispute sits on a deadline tracker, with a named owner for each step, so nothing lapses.

Outcome Reporting

You see each dispute, the offers on both sides, the decision and the dollars paid, so you can judge the program on results.

A dispute process built around the deadlines
1
Day 1

Eligibility screen

We review the claim, the plan type and the payment to confirm the dispute path.

2
Days 1 to 30 (business days)

Open negotiation

We send the negotiation notice and pursue a settlement inside the federal open negotiation period.

3
Within 4 business days after negotiation ends

IDR initiation

If there is no agreement, we file the dispute request inside the window and confirm the certified entity.

4
During IDR

Evidence and offer

We submit the offer and the supporting evidence for the arbitrator.

5
After the decision

Payment tracking

We track the payment from the payer, follow up on late payments and report the result.

Where this service pays for itself first

Timelines above reflect the federal No Surprises Act process and can change. We confirm current requirements for each dispute.

Related reading and services: No Surprises Act billing 2026 · Payer contract negotiation · Revenue Recovery · Anesthesia billing.

Have out-of-network claims that were underpaid?

Send us a few examples. We'll tell you whether they qualify for the federal process and what a dispute would involve.

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