Dedicated remote billing staff who work inside your existing EHR and PM systems, charge entry, claims follow-up, prior auth, and patient support, without the overhead of another in-house hire.
Your dedicated VA enters charges and submits claims inside your existing EHR/PM system the same day, so nothing sits in a queue overnight.
Expert management of your billing work queues, including claim holds, denials, patient collections, and authorization tasks.
Your VA verifies coverage and benefits before every visit, catching eligibility issues before they turn into denials.
Your VA tracks auth status, follows up with payers directly, and flags expirations before they lapse.
Weekly KPI reporting on collections, denial rate, and AR aging, benchmarked against your specialty.
Your VA handles patient statement follow-up calls, payment plan setup, and portal support to keep collections moving.
A full-time biller costs far more than salary. With benefits and payroll taxes, a $55,000 biller runs closer to $69,000 a year, before software, training and the recruiting cost when they leave. For a small practice, that's a large fixed cost for work that comes in waves.
A dedicated virtual assistant works differently. You get someone assigned to your practice, working inside your existing EHR and practice management system, at a cost that scales with the work. You avoid the hiring, the coverage gaps when someone's out and the six-month ramp for a new hire.
A VA is the right fit when you want to keep billing decisions in-house but need hands on the queues: charge entry, claim holds, eligibility checks, prior authorization follow-up and patient statements. If you want the whole cycle managed for you, full-service billing is usually the better answer.
A virtual assistant is a pair of hands, not a full billing department. You still set policy, approve write-offs and answer provider questions. For many practices that's the right split, because it keeps control in-house while removing the repetitive queue work.
VA work pays back fastest on three tasks: charge entry that lags by days, eligibility checks that don't get done, and prior authorization follow-up that depends on someone remembering to call. Those are the tasks that slip when a front desk is busy, and each one ties directly to denials.
Know when to step up. If your denial rate is over 8%, your A/R past 90 days is growing or you're adding providers, full-service billing or denial management usually beats adding VA hours. We'll tell you which one fits after looking at your numbers, even when the answer is the smaller engagement.
Most assistants are working live queues within two weeks. There's no recruiting cycle, no benefits administration and no coverage gap when someone takes a week off, which is where in-house billing teams usually get into trouble.
VA services are quoted after a short intake, based on the tasks, hours and systems involved. You'll get a clear monthly figure with no hidden fees and no long-term contract.
If you're comparing it with a full-time hire, bring your current salary, benefits and software costs. We'll put the two side by side in the free assessment.
Charge entry, claim submission, work queue management, eligibility verification, prior authorization follow-up, patient statement follow-up and reporting.
Yes. You get a dedicated assistant with a US-based manager behind them, not a rotating pool.
Your existing EHR and practice management system. We're trained on 40+ platforms, so you don't need to change software.
Work happens inside your own systems under a signed business associate agreement, with role-based access and encrypted data handling.
Related: Claims management · In-house vs outsourced billing · Billing cost calculator · Free revenue assessment.